Refund Policy

Effective Date: 10/12/2024

At Afly Shop, we strive to ensure customer satisfaction with every purchase. However, due to the nature of our digital products, refunds are subject to the following terms and conditions:

1. No Refund After Order Placement

Once an order is placed and confirmed, no refunds will be issued.

2. Product Issues or Bugs

If you face any issue with the product (e.g., bugs, errors, or it not working as intended), we will make every effort to resolve the problem.

• Resolution Time: Fixes may take anywhere between 24 hours to 300 hours (depending on the issue).
• Reporting Time: You must report the issue within 24 hours of purchase for a valid refund claim. Delayed reports may lead to a no-refund policy being applied.

3. Refund Eligibility

A refund will only be processed if:

• We are unable to fix the reported issue within the specified time.
• The issue is validated and confirmed by our team.

Refunds will not be issued for:

• Failure to report the issue within 24 hours of purchase.
• Misuse of the product or failure to follow instructions.

4. Physical Products

For any physical products, you must report any issue as soon as you receive the order. Delays in reporting may result in ineligibility for refunds.

5. Contact Us

To report an issue or request assistance, contact us at:
Email: help@afly.in

Please provide:

• Your order ID
• Details of the issue you are facing

By placing an order on Afly Shop, you agree to the terms outlined in this Refund Policy.